Too many changes - Manager ZoomInfo Employee Review

3.0
Jun 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Great product. Great vision Competitive compensation Tech stack is best

Cons

Too many changes Very poor at change management. Hired good people, pivots, fires them within 2 years Lost small and mid market enterprise.market is sustaining on renewals with little or no new business additions. Makes you wonder why so many changes and layoffs/ transitions when your pivot is not producing any result. Company survives from quarter to quarter like any recent IPO. So does your job. You come to work one day and find your boss replaced. Which means you have to start all over again and at some point you begin to wonder what did you even do. I have heard this very often that people are told that if you don't like it leave. This is where the poor change management reflects. Exit meetings I am told are brutal, short and no clear explanation given.for termination. We all wait for the quarter end to see if we will come to work the next day.

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ZoomInfo Response
11mo
Thanks for sharing your perspective. We’re glad to hear you value the product, the vision, the compensation, and the strength of our tech stack. Those are key areas we invest in to stay competitive and deliver for our teammates and customers. At the same time, we recognize your concerns around change and how it's been managed. We’ve made intentional shifts to focus resources where they’ll drive the most impact. That means evolving our org structure and team focus to stay ahead in a fast-moving market. It's not change for the sake of change. But how we lead through that matters, and it’s clear we have work to do in making transitions more transparent. We invite you to share those specific concerns with your leader or HR business partner so it can be a two-way dialogue. We expect a lot from our people because we know the opportunity here is big. That’s not for everyone, and we understand that. But for those who thrive in a high-performance, take-charge environment, ZoomInfo continues to be a place where careers accelerate. Thanks for weighing in on your experience. We’re committed to getting better at how we support that journey, especially during times of change. - Chad Herring, Chief Human Resources Officer

Explore other reviews about ZoomInfo

5.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is so much growth and opportunity within the company! I feel like our company is so "with it" with guides and new tools being brought in (especially now in the age of AI) that support our explosive improvements in both short and long term goals. The company has supported me with any resource I've needed and keeps me excited about "what's next". I feel like I become better each day and am so grateful for my team's support when going through anything difficult as well. I feel cared for and appreciated.

Cons

The IT/software industry comes with more volatility in markets so while that's not the most comfortable, I know that consistency and the good actions we take every day is what makes me and our company successful in the long-run.

3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

4
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ZoomInfo Response
6d
Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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