Decent - Sales Development Representative (SDR) ZoomInfo Employee Review

3.0
Sep 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Good snacks and decent culture

Cons

Advancement takes forever, inept management

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ZoomInfo Response
9mo
Thank you for the feedback and for recognizing our culture; we're glad you've enjoyed that aspect of working here. And we hear your concerns about advancement and management, and we want to address those directly. We've actually built our SDR Academy to tackle the advancement challenge you mentioned. It's designed as a clear launchpad with structured training, real-world practice, and transparent progression metrics so you know exactly what success looks like from day one. The program gives you a clear path forward, whether you want to grow in sales development, move into a closing role, or explore new directions in Sales Operations, Marketing, or Talent Acquisition. Hundreds of Academy graduates have made those moves just this year. You’ll earn while you learn with base pay plus commission, and you’ll know exactly where you stand thanks to full performance transparency. That way, you’re in control of your growth instead of waiting for opportunity to find you. We keep raising the bar on how we manage and develop talent, and the SDR Academy is a cornerstone of that commitment. That said, we know everyone's path, performance, and style is different and I wish you well on yours. --Andrew Riesenfeld, Chief Operations Officer

Explore other reviews about ZoomInfo

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Cons

Difficult macro environment for the company and industry

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ZoomInfo Response
3d
Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

3
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ZoomInfo Response
3d
Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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