Pros
Owner seems to care and does seem fairly honest Paychecks arrive on time There is kind of support for your role
Cons
Call Bank Nothing more or less (Pro if that's what you like) Asks for notification regarding potential problematic issues and then tends to respond to issues with dismissive attitudes Realistic meeting of metrics requires you to basically push customers through with little to no actual assistance Bind your hands tightly on your actual abilities Support is via a Microsoft Teams chat, often you go unanswered, or your answer comes through several hours later (unable to make outbound calls to advise patients at that time, and in the circumstance that your having to explain and train your superiors on a subject at the same time ends up with contempt towards you)