Pros
- Innovative product which competitors can only hope to mimic through workarounds and shortcuts. Competitors might match on basic features but not performance, feature richness, ability to scale, or reliability. - Strongest product management and engineering team I've worked with - forward moving, communicative, with a clear direction. - The hiring process on the whole works and there are a lot of experienced employees who can execute on the vision.
Cons
- Miserly stock options with no ability to gain more through service/rewards/recognition. If you weren't at Zscaler prior to 2011 you are outside the circle. - India based support, while technically competent, provides a poor experience. Larger customers are pushed to premium support to offset this while smaller customers complain constantly. - Executive micro-management breeds contempt and inability to function. Replacement CMO took nearly a year to hire while the pipeline became bone dry. Upper management communicates unreliably and the rumor mill is often weeks or months ahead of any significant announcements. - Poor compensation package - no 401k matching, cheapest healthcare plan available (expect to significantly pay out of pocket). Stock options don't make up for this disparity. - IPO has been carrot on a string for too long - start opening up that this isn't happening until late 2017 at the earliest.