Leadership deliberately kept critical operational information hidden and blocked employee awareness. - Operations Specialist Zūm Employee Review

- Friendly team of drivers - Reliable hours that fit my routine - Good pay and useful benefits - Comfortable, well-maintained buses - Safety comes first - CDL training helped me learn quickly

Not everyone is okay with split shifts.

The office was in an accessible location. My coworkers themselves were not difficult to work with.

• The team's project management system was nothing more than a shared Google Sheet. • The supposed operational infrastructure did not exist. No database, automation, or real task tracking system. • Repeated requests for basic tools were ignored and met with empty promises about future budgets. • The role became constantly inventing solutions while manually doing work proper systems should have handled. • Everything was built on workarounds and personal memory, making growth nearly impossible. • After six months of creating fixes for problems that should have been automated, there was simply nothing left to improve.