Support Desk - Technical Support Representative a la mode Employee Review

great place for you to work

there are no down sidesc

a la mode, inc. operates in a typical 9-6 work day for most employees. You are expected to come in on time (preferably a few minutes early) and be ready to work. You receive two fifteen minute breaks as well as an hour lunch. a la mode provides excellent accommodations to its employees. They have a wide selection of free food and drinks for breakfast, lunch, or dinner. They throw great parties and even allow management to imbibe in a drink at lunch. The insurance plans a la mode offers is amazing. The environment is fairly laid back and it is a great place to work.

Unfortunately, the supervisor I was under was a complete cotton headed ninny muggins. He didn't have the slightest clue about how a google search works, let alone the way that software actually operates and the cause of errors. He also was unable to grasp why employees shied away from his management style, which mostly involved a bipolar swing between lighthearted conversation and condescending remarks. He has multiple degrees and so he was over qualified when he was brought on as a customer service technician. He was quickly catapulted up the ranks based on degrees rather than actual experience or qualifications. As long as you receive a good team with a great supervisor after training, this job could turn into a great career. Beware faulty leadership, though.