Account manager - Anonymous employee arrivia Employee Review

1.0
Aug 25, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Cafe on sight, prices are high. This is a good place to work as your first job or if you are supplementing social security or as a place to work while you are looking for something better. ,

Cons

Only 6 people per group are given the top incoming leads , these - they make 70 - 100 K plus a year. I was told the majority make 50 - 75 a year, most make under the national poverty level. Management rote cuts their jobs by micro management, write-ups and feeding the top they have massive turn over usually with people quitting. If you don't quit, they transfer you to deartment after deartme, where you fail all over again. Mgmt is interested in their job security and the numbers, they will not make their system fair to everyone because they have proven that feeding the top hits the numbers, and who cares about the rest, this is a job where you are not allowed to have cell phones out because of confidential customer info but you will see managers on their phones and also those that make money a big violation. If you are a good liar and get sales you will do well, if you are a liar who doesn't get enough sales, you will be fired. One of their newest stars is an accomplished ,liar who also threatened workplace violence And continually talks about blood murder and violence, he was made to take one day off, so much for their HR rules . Customer satisfaction is not as important as revenue.

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arrivia Response
9y
Thank you for taking the time to leave us your review. Our hope is that all of our employees enjoy their time with us, and it does not seem like you are receiving the experience you were expecting . Please know all agents are given the same opportunity to join higher engaged lead sources, and no leads are actually distributed, it’s all based on call routing. We do our best to make sure all our employees are given the support they need, and every employee is given multiple coachings each month as well as workshops. We would like to talk with you further about some of the feedback you have provided us, and hopefully clear up any other miscommunication or confusion. Please give us a call at 602-635-5328

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