Pros
Due to the fact that their shiny, impressive office building cannot handle the number of people constantly flowing in and out the doors, there are lots of opportunities to work from home. If you do come into the office, there is a decent gym with personal trainer, massage therapist and nail salon on site, as well as a full service cafeteria.
Cons
Don't believe the hype. On paper, ICE looks like a dream company to work with. But all the benefits come at a cost. Sure, they provide multiple tiers of medical insurance, but to get a policy that actually covers anything is cost prohibitive. The fancy employee gym and nail and massage services are nice, but you can't help feeling that they only exist to impress potential contracts. A big part of corporate marketing and employee recruitment comes from showing off all the awards ICE has won, a big one being Phoenix's Best Places to Work for 2 years in a row. But, it's easy to have a high employee satisfaction rating when everyone in the company is *required* to fill out a survey, take a screen cap of the verification page and e-mail it to their managers. Failure to do so is grounds for a written warning. You'd better believe the one day everyone loves their job is on employee survey day. Another convenient truth is the 98% profit growth the company has experienced in recent years which have hit the travel industry particularly hard. How do they manage to turn a profit against all odds? Every year they cut employee commissions, take away vacation days and raise prices to customers. Last year managers were fond of "motivating" their teams by reminding them that we are all replaceable. How every week they are hosting job fairs and people more qualified than us are begging to be employed. This year ICE is experiencing unprecedented employee turn over rates. Maybe they should have valued the employees they have, instead of treating them like a completely replaceable commodity.