Sales agent - Sales Agent arrivia Employee Review

The training is literally non existent. For the first week I basically did nothing but sit around and “listen” to calls, if you can call it that because I wasn’t y-jacking. I was sitting next to the agent so i couldn’t hear anything the customer was saying. Their training portal was down and my supervisor was on a cruise when I started, so the first week was pointless. The second week they got their training portal working, had me watch it in two days and just threw me on the phones. I have a sales background and I am good at sales but I didn’t even have a clear idea of what I was selling.