- had to buy my own monitor, was only supplied with a small 13inch laptop and when the time came after training to start taking calls there was no way i was going to be able to navigate 4+ windows on a tiny screen - i have never been so micromanaged in my life. I had not even met my manager in person during my employmnet but multiples times everyday i would be asked what i was working on. Made me feel like i could not be trusted and that they thought I was incompentent in my role - intense pressure to upsell. When I didnt try to upsell to a client becuase she was waiting for her pension income to come in I was told off for it... sorry for not wanting to be pushy on an elder living below the poverty line.