Pros
The people/teams I worked with on a daily basis are some of the best people I've worked with. Bonuses (most agencies I've worked for don't give out bonuses). The clients, for the most part, are great clients to work with.
Cons
Poor decision making that is left unexplained (or poorly explained by the leadership team). Often it leaves everyone else with more questions and a feeling of uncertainty. Several people walk away thinking "there is more to that" or "I don't believe their answer". Several dead ends when it came to growth and training. No clear direction for how to move up or develop. The employee is expected to figure it out, but even that gets pushback. Communication not clear - they recently changed their travel policy and didn't call out the big ones that we're all used to doing (such as being able to fly to the main office the day before - if we did it now, it would be on our own dime).