Change is not always a good thing. Stop it already. - Customer Services Representative eBay Employee Review

2.0
Dec 28, 2008
Recommend
CEO approval
Business Outlook

Pros

In my opinion, I think it has good benefits as well as a competitive wage. I like working for a company that provides a really interesting service, where there is lots to learn and a constant challenge. You can't get bored working there; there is always something new to learn. The one thing that makes me reluctant to leave after all the changes is the fact that eBay has the best group of coworkers I've ever had. I think the job naturally attracts a lot of like-minded people. This was the first job I really liked, although that's now changed. A drama-free (or at least drama-lite) workplace.

Cons

Recent changes have made us all feel uncertain about our jobs. I used to go to work daily feeling glad that I got to work for eBay and that I finally had a job I liked. Then they randomly closed valuable departments, shifted people around, let a bunch of people go and it doesn't feel safe anymore. Our holiday party was replaced with an "appreciation luncheon". Well, we are no longer feeling appreciated; we are feeling scared for our jobs - both our positions and our employment in general. It is no longer the place it was when I started working there. I no longer feel like I have any opportunity for advancement, and the recent restructurings have made it difficult for me and my coworkers to get the help we need.

Explore other reviews about eBay

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very nice employee friendly company ..

Cons

sometimes bureaucracy slows you down but things have improved in last few years

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Challenging work, great company culture. There is something genuinely motivating about building for a brand that everyone knows and uses: the scale and real-world stakes make the work feel meaningful. The AI work specifically is at the frontier of applied AI: production systems, hard problems in agentic workflows and evaluation, and real customer impact. Good work-life balance. Leadership is more engaged and technically credible than I expected from a company this size — when I built a prototype, senior stakeholders engaged substantively and supported continued investment quickly. Competitive compensation, sharp colleagues, and a well-sized Austin office with a focused, collaborative feel.

Cons

Like any tech company, there is some legacy code to deal with which can cause friction. That said, eBay has made meaningful progress on modernizing the tech stack and has genuinely embraced the latest tools: AI development here uses current frameworks and infrastructure, not decade-old patterns. Large company coordination processes (security reviews, cross-team alignment) can slow things that could move faster, and vendor partnerships add some communication overhead. But the reach of what you build makes it worth the extra overhead.

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