Pros
I love ebay environment and I realize what they value as a company in their employees.
Cons
What I also realize is that the team lead and coach I ended up in I am not getting what I need to succeed. I get the same questions. What can I do for you? I say.. More ideas ..I have the easy calls down..I have the empathy down. I want practice on call flow or how do i increase my cmm and decrease acw build my productivity? Or How do I do my SR'S classifications? can you come show me how that is done? Yes I will come show you.. I will bring you a sheet for ideas.. I never see it. I have had two incidences where I went to find my coach for coaching and found no email and she had left early. I had my team lead tell me I was denied two carrrt requests only to receive them in a email from another approved. I have been told that we don't have time to come sit with you. I was under so much stress and ready to cave in my first call center job . My team lead expresses job experiences irrelevant to what I am experiencing on the phones. I sent my better calls to my coach for example. she pulls my worse customer experience. I am trying to destress and use my team mates for learning examples on different senerios between calls to learn from not my team lead and coach.This is when I should be pulling emails to build my productivity. I still do. Our communication have barriers and I don't play up to people to make my way in a career position. I have said for two weeks my headset has short in it and I am having a hard time hearing on it. Oh Ok.. We will get you one.... Really? I know now with my own job experience that I applied for probably the wrong position first I have HR and accounting exsp as well as customer serv. . I know that I will have to prove my stats in order to move out of the current position I am in. I want to be successful and meet all expectations of ebay. I am a hard worker and I do not want to let anyone down including myself. I have to work for a living." I want to go to work" not have to go to work." I miss my old job before my life changed but I am in a new environment and I am a person off perseverance. I even coach your sellers as I was a business owner myself at one time.