Pros
Great benefits! Leaders seem to care about your career advancement and ways to help you succeed. Benefits start day 1, 401k match, health/dental/vision insurance. Work from Home. Supplies are mailed to you. Customer calls are typically good, even when dealing with issues. Sabbatical at 5 years if you make it that far.
Cons
Training for advancement is very quick with a lot of information. Onboarding training is a good length for the simple stuff starting off. Learning upscale training is a lot of information, and very short timeline to learn everything. High turnover due to constant back to back to back calls, with very high metrics to achieve. Massive call center, with massive call center culture. Advancement takes a while, can can seem unachievable