Toxicity is here - CSR-E2M eBay Employee Review

2.0
Feb 7, 2022
Recommend
CEO approval
Business Outlook

Pros

The training phase is good since our trainer really working hard for us to learn. Some people on production were also nice. The management also do their job.

Cons

- Tools weren't updated, which is really a big thing because we're being in a high technology - Queueing!!!!! You'll get a call probably every 5 seconds. You're lucky if you get a 3 minutes avail. - There's always a technical issue. - I'm new to BPO industry, but this account put me into e2m, one of the difficult department on eBay, so I'm really overwhelmed with the service I need to provide. E2M do have a looooot of scope you need to studies. Policies, restrictions, suspensions. - The metrics we need to meet everyday weren't suppose to be as it is. Imagine you had a long call or a granny call, then it can definitely affect your average handling time. - The status checker were always have their eye on agents. If you're not on available status since you have tech issue, they'll be calling you out. Or if you need to sign out since you need to restart your whole PC, they'll mention you that early if they saw you logged out just 5 secs after.

Explore other reviews about eBay

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Really good company you will go out as a leader

Cons

Frequent org changes , layoffs

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Challenging work, great company culture. There is something genuinely motivating about building for a brand that everyone knows and uses: the scale and real-world stakes make the work feel meaningful. The AI work specifically is at the frontier of applied AI: production systems, hard problems in agentic workflows and evaluation, and real customer impact. Good work-life balance. Leadership is more engaged and technically credible than I expected from a company this size — when I built a prototype, senior stakeholders engaged substantively and supported continued investment quickly. Competitive compensation, sharp colleagues, and a well-sized Austin office with a focused, collaborative feel.

Cons

Like any tech company, there is some legacy code to deal with which can cause friction. That said, eBay has made meaningful progress on modernizing the tech stack and has genuinely embraced the latest tools: AI development here uses current frameworks and infrastructure, not decade-old patterns. Large company coordination processes (security reviews, cross-team alignment) can slow things that could move faster, and vendor partnerships add some communication overhead. But the reach of what you build makes it worth the extra overhead.

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