Pros
Standard benefits. Free food in the breakroom. Higher pay than most call center jobs.
Cons
They continue to change how long training should be-either too long or too short. They had us be the LITERAL 1 Team of all of this international company to do things differently, telling us to turn down customers for legitimate concerns (when they want more credit but don't really sell to offset the risk balance). They did not give us support when customers of course then had concerns due to this. Hold times for customers is regularly an hr. You HAVE to stay on the line while being sexually harassed by customers. I would have cramps and they would be mad about how my face and voice sounded while in excruciating pain. I was straight up talked to about this. They say they allow OT because they don't want you to rush the customer off the phone-but then reprimand you for OT.