Failure to Support Employees - E2M eBay Employee Review

1.0
May 24, 2022
Recommend
CEO approval
Business Outlook

Pros

Standard benefits. Free food in the breakroom. Higher pay than most call center jobs.

Cons

They continue to change how long training should be-either too long or too short. They had us be the LITERAL 1 Team of all of this international company to do things differently, telling us to turn down customers for legitimate concerns (when they want more credit but don't really sell to offset the risk balance). They did not give us support when customers of course then had concerns due to this. Hold times for customers is regularly an hr. You HAVE to stay on the line while being sexually harassed by customers. I would have cramps and they would be mad about how my face and voice sounded while in excruciating pain. I was straight up talked to about this. They say they allow OT because they don't want you to rush the customer off the phone-but then reprimand you for OT.

Explore other reviews about eBay

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Really good company you will go out as a leader

Cons

Frequent org changes , layoffs

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Challenging work, great company culture. There is something genuinely motivating about building for a brand that everyone knows and uses: the scale and real-world stakes make the work feel meaningful. The AI work specifically is at the frontier of applied AI: production systems, hard problems in agentic workflows and evaluation, and real customer impact. Good work-life balance. Leadership is more engaged and technically credible than I expected from a company this size — when I built a prototype, senior stakeholders engaged substantively and supported continued investment quickly. Competitive compensation, sharp colleagues, and a well-sized Austin office with a focused, collaborative feel.

Cons

Like any tech company, there is some legacy code to deal with which can cause friction. That said, eBay has made meaningful progress on modernizing the tech stack and has genuinely embraced the latest tools: AI development here uses current frameworks and infrastructure, not decade-old patterns. Large company coordination processes (security reviews, cross-team alignment) can slow things that could move faster, and vendor partnerships add some communication overhead. But the reach of what you build makes it worth the extra overhead.

See reviews by: Helpful|Rating|Date|All