Pros
Good people on the sales floor, at least when I left a few months ago but I've heard even more has changed since then.
Cons
Just about everything now. USED TO BE great environment, great pay with lots of cash bonuses/prizes, good community with morning meetings every day, ping pong table, people encouraged to have fun and socialize as long as they got their work done. NOW its a micromanaged mess where you can't even go to the bathroom without being timed on your computer. Everyone was always paranoid they could be losing their job, no one was happy. They changed the comp plan so pay decreased for pretty much everyone, and no more cash bonuses. Lead quality went downhill - plus the leads are NOT distributed randomly by the dialer, so sometimes you can be hot and often times your not. Many people have been fired/quit this year because of all these changes. Little to no room for growth, but that was expected.