Sales - Sales eGain Employee Review

1.0
May 15, 2017
Recommend
CEO approval
Business Outlook

Pros

eGain's Knowledge Management product is very good.

Cons

Horrible CEO and top level management drives a corporate culture that favors nepotism and creates a toxic environment. CEO is not open to any ideas that aren't his, and thus the company has flat/declining sales in a growing market.

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1.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

Cons

Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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