No Commission Plan, Not Open to Change, Lots of Red-Tape - Sales eGain Employee Review

2.0
Aug 14, 2020
Recommend
CEO approval
Business Outlook

Pros

Good spot to park yourself for a low pressure, low expectation stint to collect a paycheck.

Cons

- Have had a new Sales team in place functioning for 20+ months with no comp plan or commission structure. - Senior Leadership is elitist, condescending, and often insulting - Not open to new ideas. - Not open to new tools (most work is done in series of excel docs) - No room to grow unless you have been with the company for a decade plus - Pays below market value for IC's and Managers - Complicated and baffling reporting structure that makes no sense - CEO is involved in every decision made at the company (when I say "every" I mean "EVERY"), even down to lead assignment to sales reps. - Provides only state mandated paid leave options in the Bay Area while many other companies lead the nation in flexibility and options - Inflexible and slow moving -Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit.

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3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Leader in Knowledge Management Systems Solid pre-sales team

Cons

Generative AI players are getting all the attention Leadership was difficult

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