Good but need improvement - Senior Solution Success Engineer eGain Employee Review

3.0
Jul 9, 2021
Recommend
CEO approval
Business Outlook

Pros

-More opportunities. -You can get more exposure if you explore. -Good night shift allowance. -You can get On site opportunity easily if you are in support team. -You will be recognised if you works extra ordinary. - You can get all the resources and access to repositories even it is not related to your work. You can explore all the aspects.

Cons

-You have to explore yourself around the product and technical aspects. -Transition to different team from support team is not smooth. Mostly support to development. -No weekend dayshift allowance, only night shift allowance. Also, even you are working in CET time, shift allowance is not there. -Work load management is not proper. Who works very good they gets more work. - You have to extend the shift, it's not something your lead/manager is asks to extend but considering the work in your bucket and timeline of that work, most of the people extends the shift.

Explore other reviews about eGain

1.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

Cons

Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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