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      eGain reviews

      Old employees return to eGain - Anonymous employee eGain Employee Review

      5.0
      Oct 6, 2014
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I came back here after several years away doing other things and working at other companies. The is next to no "office politics". Most people are keen to focus on the work that needs to be done. eGain is genuinely open to allowing you to try your hand at new things. All you need to bring is a willingness to work hard, and commit to ensuring quality. The friday evening social is an organic, fun event where you get to hang out with new people and make friends in other teams.

      Cons

      Work schedules are mostly regular, but depending on how much you take on, you may find yourself a little stressed. The success of cross-functional team efforts is entirely dependent on the individuals involved.

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      1.0
      Jul 1, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

      Cons

      Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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