A great place to be - Strategic Client Director eGain Employee Review

5.0
Apr 27, 2022
Recommend
CEO approval
Business Outlook

Pros

Excellent company with highly structured interview & onboarding processes. Talented teams with reasonable expectations. Overall, a great place to be.

Cons

There are none at the moment.

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eGain Response
3y
Thank you for sharing your feedback! We are pleased that you had a great experience during our interview processes.

Explore other reviews about eGain

1.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

Cons

Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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