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      Great place to work - Anonymous employee eGain Employee Review

      4.0
      Aug 16, 2022
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent technology and product offering. Good benefits and pay. Great people.

      Cons

      Typical growing pains and structural change.

      avatar
      eGain Response
      3y
      Thank you for your feedback. It is wonderful to hear that you enjoy working with your colleagues, our benefits offerings, and are satisfied with our compensation program. I hope that you find the work you are doing fulfilling and recognize the plentiful opportunities available to you at eGain. We hope that you continue to have an even better experience and an even more enriched career here. If you have any additional feedback to share with us please send us your thoughts internally and do continue to reach out to us on Glassdoor as well

      Explore other reviews about eGain

      1.0
      Jul 1, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

      Cons

      Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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