Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      eGain

      Is this your company?

      eGain reviews

      It's Impressive How Bad It Is Here - Sales Director eGain Employee Review

      1.0
      Nov 18, 2022
      Sales director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most of us on the Sales team are looking for other positions right now, and have each others' backs. Management is about to experience a rude awakening with the impending mass exodus, though it's debatable if they even care

      Cons

      -Terrible Management that continuously switches sales strategies -Demo system glitches out 80% of the time on customer demos -They force you to use company slides that give customers "Windows95" vibes - No marketing team to support you - Even when you do build rapport with a customer, the SDR team in India will continuously blast them with spam, reducing any chance you have to maintain credibility -eGain can't actually scale fast enough to keep up with a large customer, so they would rather have you close smaller deals first - Many reps have complained that they've been "screwed over" by the company when it comes to commission

      avatar
      eGain Response
      3y
      Thank you for your review and feedback as we appreciate you taking the time to share your experience. Our management and leadership teams are committed to ensuring that all employees feel valued and supported at eGain, so your feedback will be reviewed by the appropriate team members to address the issues raised. We would also encourage you to speak with your manager, HR or a member of our leadership team, regarding any other concerns you have.

      Explore other reviews about eGain

      1.0
      Jul 1, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

      Cons

      Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

      See reviews by: Helpful|Rating|Date|All
      Related searches: eGain jobs | eGain salaries | eGain benefits | eGain interviews
      eGain reviewseGain Sales Director reviewseGain review