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      Sell Company only future - Sales eGain Employee Review

      1.0
      Aug 17, 2023
      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good technology market space still need, but saturated.

      Cons

      Need to change management or sell the company. CEO is rude and condescending. All upper management are related to the CEO. Last year not selling to any new customers and they are loosing customers. Management doesn’t know how to manage and don’t care about employees. Compensation below industry. Overhired sales and then had several rounds of layoffs. Competition is killing business. Company asked me to post positive reviews on this site.

      avatar
      eGain Response
      2y
      Thank you for your review and we appreciate you taking the time to share your experiences. It's disappointing to hear that your overall time at eGain did not lend to a positive work environment and we are sorry to hear that you've experienced this. We want all of our employees to feel valued and supported by eGain leadership and management teams, so know that your feedback is heard and will be addressed. Thank you for your dedication to the company during your tenure and we wish you best of luck in your future endeavors.

      Explore other reviews about eGain

      1.0
      Jul 1, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

      Cons

      Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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