Great Place to Work - Client Care Specialist eShipping Employee Review

Care for employees and their success

I can't think of any cons

Company is rapidly expanding, which provides job security, even in a rough market. They have a customer-focused mindset with expanding features to meet their needs. Big emphasis on need for vetting carriers in a world of stolen freight, which helps keep customer trust.

Chain of command is unclear. Frequent promotions or restructuring add to the confusion. Hard to know what person to go to for help, advice, etc. Similarly, upper-management make BIG decisions without consulting those who are familiar with the customer/process/etc., and overall have poor communication with system updates, policy changes, etc. The company, like all companies, wants to get higher margins. But one place they choose to cut is employee pay. Unless you make commission, you don't have an opportunity for a pay raise. There is a lot of turnover for the "grunt workers" because they don't get paid enough for the volume of work they're asked to do, especially when they also see the profit margins that their colleagues make.