Smoke and Mirrors - Anonymous employee iCIMS Employee Review

Once the on-boarding process concludes and you begin your role in the company, the true nature of iCIMS begins to unravel. Unless you work in marketing or sales, there is extremely limited room for growth. The technical support department rarely (if ever) gets recognized for their hard work; a majority of the praise gets awarded to sales and marketing (if you don't believe me, check out the iCIMS Instagram page- not a single picture praising the tech support department.. just marketing and sales!). During my several years with the company, I have never seen Colin (CEO) in the technical support building, yet he preaches during on-boarding how "involved" he is with employee satisfaction. Finally, there is a lot of tension between the developers and technical support. This forced me to be dishonest with several clients, which is ultimately why I left this company.