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      iCIMS

      Engaged Employer

      iCIMS reviews

      A Rewarding, Challenging Job - Customer Success Manager iCIMS Employee Review

      5.0
      Jul 15, 2019
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Unlimited resources available to grow in my role and as a professional in general - Responsibilities that challenge you and encourage growth - Transparent leadership who truly value their employees - Incredible benefits to reinforce how appreciated employees are - A unified team who share the same drive and passion - Opportunity to build trust and relationships with clients

      Cons

      - So much information to learn and grasp that training felt lax in some areas, although the training overall is thorough, detailed, and extremely helpful.

      Explore other reviews about iCIMS

      2.0
      Jun 1, 2026
      Customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      My team was very committed to our customers and very collaborative with each other. Everyone was kind to each other, and historically there had been opportunities for mentorship and career development.

      Cons

      Unclear expectations from leadership. We always felt like we were trying to play catch up with how things were changing. We also always felt like we were underpaid.

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