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      iCIMS

      Engaged Employer

      iCIMS reviews

      Overworked, underpaid, under appreciated - TSE II iCIMS Employee Review

      2.0
      Apr 29, 2021
      Tse ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent health benefits provided and 401k match

      Cons

      Literally everything about the job. Upper management is completely out of their element and has no idea how to manage the help desk. Because of their negligence, support wait times have exceeded over an hour for phone calls and sometimes up to 9 days for a support ticket. The support team is expected to be at their desks at all hours of the work day and will get nastygrams from managers if they are perceived as idle for longer than a few minutes.

      Explore other reviews about iCIMS

      2.0
      Jun 1, 2026
      Customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      My team was very committed to our customers and very collaborative with each other. Everyone was kind to each other, and historically there had been opportunities for mentorship and career development.

      Cons

      Unclear expectations from leadership. We always felt like we were trying to play catch up with how things were changing. We also always felt like we were underpaid.

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