Great Company that might be going off a cliff - Customer Success iCIMS Employee Review

2.0
Aug 2, 2021
Recommend
CEO approval
Business Outlook

Pros

Great coworkers. Incredibly smart and compassionate people. Unlimited PTO and encouraged to take care of yourself and take time. Generally good to their people and treat you like a human first.

Cons

They've rushed out a lot of software that is half-way ready. Stuff is constantly broken or you can't support the product because it hasn't been brought into our systems fully. They don't pay tech support enough and therefore the support team isn't that great at their jobs and they're underpaid so we keep losing people making the support system even worse. They've acquired a lot which is contributing to the growing pains but honestly its like they took a great products and just threw them at customers without thought causing pain for everyone.

Explore other reviews about iCIMS

2.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

My team was very committed to our customers and very collaborative with each other. Everyone was kind to each other, and historically there had been opportunities for mentorship and career development.

Cons

Unclear expectations from leadership. We always felt like we were trying to play catch up with how things were changing. We also always felt like we were underpaid.

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