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      iHerb

      Engaged Employer

      iHerb reviews

      Customer Service - Customer Service Representative iHerb Employee Review

      5.0
      Sep 19, 2017
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Very diverse and supportive team -Empowerment allows you to really help customer and address all their issues - Great starting point for your career in Iherb. - New director is incredible. Your concerns will be heard. He creates exciting environment and he is very accessible, that's what middle management in other departments is lacking. - Management in this team is the best. They're very professional. If you have any questions they'll go extra mile to answer them. - Team members are treating each other with respect and always ready to help, it creates very friendly atmosphere. It's more about finding solutions and facing problems than looking for someone to blame. -Loyalty to the department and to the company is unbeatable. -Our CEO is the best!

      Cons

      None I can think of right now

      avatar
      iHerb Response
      8y
      We are elated that your experience at iHerb has been great so far. If you can think of anything that we can do to further improve your work experience please let us know.

      Explore other reviews about iHerb

      5.0
      May 16, 2026
      Warehouse supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people to work with.

      Cons

      Sometimes communication is lacking or gets changed.

      2.0
      Jun 22, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      iHerb pays 100% of medical benefits for you and your immediate family. They are generous with vacation accruals. Salaries are generous.

      Cons

      The company continues to operate with a small-business, "mom-and-pop" mentality despite its growth. Leadership is highly centralized, with most decisions driven by the CEO. Employees often perceive that those who are not viewed favorably by leadership are eventually managed out of the organization. There is a culture of fear around speaking up, as many employees worry about potential negative consequences to their employment. Favoritism among leaders is frequently observed, and advancement opportunities can be limited for individuals who are not part of the preferred inner circle.

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