No flexible working hours - Product Owner iHerb Employee Review

1.0
Aug 8, 2018
Recommend
CEO approval
Business Outlook

Pros

Fancy coffee and drink machines.

Cons

Management at iHerb is old school and overly corporate for such a small company. There are international projects and obviously, having international work means there are time zone differences. It's required to stay late in the office to make sure requirements and development issues are addressed to allow for seamless hand-off for the international team's day. The problem is there is a hard requirement for all employees to be in the office at 9am, or there will be repercussions during performance reviews, but although regular hours are until 6pm, international work means regularly having to stay much later in the night. It would be expected that management would understand that there should be some work life balance and flexibility in hours to allow the obvious schedule change for a later start in the morning to have a flexible work schedule, as long as the work gets done. This is not the case at iHerb. Management's stance is that "This could set a bad precedent and would encourage employees to start coming in tardy." "Work life balance" and flexible hours is nonexistent here.

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iHerb Response
7y
Thank you for feedback as we grow internationally there is going to be a learning curve of how to appropriately work cross functionally amongst different time zones. We are already taking into consideration what working with an international team looks like and how it can benefit everyone involved.

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5.0
May 16, 2026
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Pros

Great people to work with.

Cons

Sometimes communication is lacking or gets changed.

2.0
Jun 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

iHerb pays 100% of medical benefits for you and your immediate family. They are generous with vacation accruals. Salaries are generous.

Cons

The company continues to operate with a small-business, "mom-and-pop" mentality despite its growth. Leadership is highly centralized, with most decisions driven by the CEO. Employees often perceive that those who are not viewed favorably by leadership are eventually managed out of the organization. There is a culture of fear around speaking up, as many employees worry about potential negative consequences to their employment. Favoritism among leaders is frequently observed, and advancement opportunities can be limited for individuals who are not part of the preferred inner circle.

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