Nov 10, 2019
iHerb Response
6yThank you for your feedback. In the highly competitive e-commerce marketplace it is critical that we adapt to the customer's requirements. While some team members are resistant to change, it is necessary that we find better ways to service our customers through process improvement. At the Easton FC we are constantly looking for ways to further improve upon the customer experience. Many of these improvements come from our employees through our Lean approach to process improvement. At iHerb we utilize automation, a world class warehouse management system, work instructions, and 5s along with our lean methodology to enhance the customer experience.