Smooth Transition During COVID - Anonymous employee iHerb Employee Review

5.0
Aug 8, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It has been a smooth transition during COVID. We have been working from home since March. I think the executive has really treated employees' safety as a top priority. We haven't seen any downsizing with the firm either. The company continues thriving despite the the uncertainty of COVID.

Cons

I wish the company can continue providing free coffee to employees, since it was part of the amenities back in the office before COVID. But considering we have job security during COVID. It is not that big of a deal.

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iHerb Response
5y
Thank you for taking the time to share your feedback! Our business is committed to our customers and associates, alike. We strive to provide an environment where team members feel valued, encouraged, and respected.

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5.0
May 16, 2026
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CEO approval
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Pros

Great people to work with.

Cons

Sometimes communication is lacking or gets changed.

2.0
Jun 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

iHerb pays 100% of medical benefits for you and your immediate family. They are generous with vacation accruals. Salaries are generous.

Cons

The company continues to operate with a small-business, "mom-and-pop" mentality despite its growth. Leadership is highly centralized, with most decisions driven by the CEO. Employees often perceive that those who are not viewed favorably by leadership are eventually managed out of the organization. There is a culture of fear around speaking up, as many employees worry about potential negative consequences to their employment. Favoritism among leaders is frequently observed, and advancement opportunities can be limited for individuals who are not part of the preferred inner circle.

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