Great Company! - Customer Service Associate iHerb Employee Review

5.0
Mar 29, 2021
Recommend
CEO approval
Business Outlook

Pros

I absolutely love my job at iHerb! They care about their employees, and they care about their employees success. I'm proud to be part of such a wonderful team, with management that supports you 100%! If you want to love your job, have success in your future, you will want to work with iHerb!

Cons

No cons to speak of!

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iHerb Response
5y
Thanks for your positive review!

Explore other reviews about iHerb

5.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people to work with.

Cons

Sometimes communication is lacking or gets changed.

2.0
Jun 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

iHerb pays 100% of medical benefits for you and your immediate family. They are generous with vacation accruals. Salaries are generous.

Cons

The company continues to operate with a small-business, "mom-and-pop" mentality despite its growth. Leadership is highly centralized, with most decisions driven by the CEO. Employees often perceive that those who are not viewed favorably by leadership are eventually managed out of the organization. There is a culture of fear around speaking up, as many employees worry about potential negative consequences to their employment. Favoritism among leaders is frequently observed, and advancement opportunities can be limited for individuals who are not part of the preferred inner circle.

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