Demanding but very rewarding - Customer Service Supervisor iHerb Employee Review

5.0
Aug 30, 2021
Recommend
CEO approval
Business Outlook

Pros

- The leadership has built a good culture. Employee satisfaction is important to them. Many pros a few to name here: - Good compensation and salary - work from home with the company providing all the equipment and paying for your home office. - 100% medical insurance in addition to dental and vision. - 401K matches 6% and more Your success is celebrated and acknowledged so you are not only being critizied when you something wrong there is actually employee recognition in place. Growing company with numerous opportunities if you want to grow with the company you are not stuck in one role forever.

Cons

- Metric driven. The way your performance is being measured is very black and white and sometimes unrealistic. - Company is growing so you there are tons of new projects every week requiring to work long hours in Ops.

Explore other reviews about iHerb

5.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people to work with.

Cons

Sometimes communication is lacking or gets changed.

2.0
Jun 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

iHerb pays 100% of medical benefits for you and your immediate family. They are generous with vacation accruals. Salaries are generous.

Cons

The company continues to operate with a small-business, "mom-and-pop" mentality despite its growth. Leadership is highly centralized, with most decisions driven by the CEO. Employees often perceive that those who are not viewed favorably by leadership are eventually managed out of the organization. There is a culture of fear around speaking up, as many employees worry about potential negative consequences to their employment. Favoritism among leaders is frequently observed, and advancement opportunities can be limited for individuals who are not part of the preferred inner circle.

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