Pros
They hire some great people. All of which get burnt out on the constant hypocrisy and two-faced management. Commission is decent during the holidays.
Cons
Culture can be very grating. Attempts to be upbeat about clearly unattainable daily goals is transparent and demoralizing to the team. How about just setting reasonable ones? Worst part being, the leaders know the educators are not buying that garbage, yet they continue to sweep reality under the rug. Performance reviews are often ambiguous with little justification from managers. Lots of vacuous flowery language with little actual substance constantly regurgitated at every opportunity. There is a surprisingly large amount of office politics for a retail store. Didn't know that the extra $2/hr for a key leader position warranted machiavellian tactics among "teammates". Very cliquey, get chummy with the managers or else you'll be quickly shown the door. The much championed gift of feedback only flows downstream. Constructive feedback given to leaders is often met with defensive and antagonistic responses, stymying development and perpetuating their incompetences.