The concept is great, the execution... not so much. - Educator lululemon Employee Review

3.0
May 19, 2023
Recommend
CEO approval
Business Outlook

Pros

Good employee discounts, I guess. Great bonuses when reaching certain sales goals, and we had some sweat benefits we could use on a gym, yoga classes or other sports/activities. The concept and values of the company are actually really great when you first hear about them.

Cons

Although it wasn't on my contract, and never verbally said to me before signing (even though I ask twice during my interviews), they made me learn Mandarin lol. By myself. "You can install an app that teaches you" ... I'm a foreign here, I'm fluent in 3 other languages, but I told them from the start that I can't speak Cantonese or Mandarin, and they still hired me. Two weeks after I started they informed me I would have a mandarin test by the end OF THE MONTH lol. Cult-like behaviour. That's as honest as honest gets. Some people make working there their whole personality and it becomes an impossible environment to work at. You're literally selling leggings, calm down. Oh, and training was too intense. It's a retail job, but it looks like you're joining a new religion. They never tell us we HAVE TO wear only lululemon, BUT we are strictly prohibited to have other logos showing. But obviously they don't provide us with clothes. So I ended up spending money I didn't have, so I could go to work.. Even having the employee discount, it was awfully expensive. This was possibly a thing only at my store, but.. Schedules are supposed to rotate, and yet I was stuck on night shift for a month. Just unbearable. Maybe this comes with the Chinese retail culture, because some customers here enjoy that personalised shopping experience, and being pampered. It gives off a luxury vibe. But our manager literally made us shadow guests around the store, to the point some of them would leave. I personally hate it when people do that to me, so I tried not to suffocate my guests, and give them space to look at items by themselves. Stay close enough to step in if they looked confused or like they needed assistance. I was told off a lot of times for doing that, for giving guests some space. Ridiculous. Lastly, the brand loves to greenwash, and as a sustainable fashion designer I couldn't stand for it. That's just a personal ethical thing, but I thought I should mention it.

Explore other reviews about lululemon

5.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great management and culture yes

Cons

Clientele can be very difficult

2.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits with the sweaty Pursuits is good and the insurance is good too! You get a team that you get to put together and get to know them and see what works for you guys to be successful in a processing shift!

Cons

The nights are long and very overworked. They ask a lot from you and usually they put the business before you. It’s always we need this and that from the managers but not actually taking time to help or to actually see that we are trying our best and if they actually worked a shift with us and saw the struggles they would understand more. They think it’s easy, when the weight of the store depends on us. You are also qualified as a Guest Experience lead since you have to do both trainings so the management do over utilise that and you will be doing two jobs. Even though it says in the description to support the floor but there’s a difference between supporting from time to time and doing it all the time where you are running the floor and the back at the same time but they’ll say “oh why isn’t this done?” Maybe because you’ve told me to help you out ? The are also very selective about who moves up to be a manager. No work life balance at all!

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