Low morale due to major changes in the past year - Anonymous employee nCino Employee Review

2.0
Sep 12, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've gotten to work with some great people. Some have left, others have stayed. PTO is solid, and I've never had to fight for any time I've requested off. The pay isn't stellar, but it doesn't feel unfair either. Great HSA as well.

Cons

My main concern, as is the trend with most reviews in the past ten months, is the mandate to return to office five days per week. HQ in Wilmington made the change at the beginning of this year right as 7% of employees were let go, and SLC is making the change in October. HR responded to a recent Glassdoor review stating that they no longer feel the need to defend their decision to return to office. That's very disheartening to hear as a SLC employee who is about to undergo the change. The decision to move back to the office for us was coupled with the announcement that the office was moving from Cottonwood Heights to Lehi (about 25 miles away). Anyone who has experienced rush hour traffic at Point of the Mountain knows that this change isn't minor. SLC is simply a more sprawled out city than Wilmington, and I think our executive team needs to consider that. Supposedly, the move back to the office at HQ hasn't resulted in major attrition, but morale has felt low, and the reviews and average rating on Glassdoor reflects unease within the company. People made important financial and personal decisions based on the lie that we wouldn't ever go back to a 5-day-a-week in office company. For reference, search for a WECT Channel 6 News article on May 26, 2021 where Pierre discussed a hybrid model. He's quoted saying, “I will let them work where they feel they can do their best work," but that, "We’re going to make it so exciting to be back in the office, to collaborate with your friends and colleagues, that I think we will see people working in the office two or three days a week, maybe four days sometimes.” If I had my choice, I'd rather that nCino proved that they could make going back to the office exciting while letting us work where we feel we can do our best work. At the very least, I want to believe that our feedback will be heard as the SLC office makes the change. It's a decision that is clearly upsetting many people. Shutting reviews down with responses that say that the company doesn't feel the need to defend itself anymore—despite nearly every review bringing it up as a massive con—feels disingenuous and soulless.

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nCino Response
2y
Thank you for taking the time to share you thoughts. However, as you share in your feedback, we are no longer debating nor defending our decision to return to office. This decision is in no way intended to shut down feedback from our employees. We create numerous forums and opportunities for our employees to share their thoughts and feedback and to ask questions that are on their minds. We do this to constantly demonstrates our commitment to capturing the thoughts, ideas and suggestions of our workforce - and that feedback has and will continue to influence many decisions and outcomes. However, the decision to return to office has been made and we are not changing that decision. We have promised to continue to offer the flexibility that we have always offered our global team members to ensure they are able to successfully integrate their work and life. Thank you again for your feedback.

Explore other reviews about nCino

5.0
May 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexibility is really good if you have a family.

Cons

I honestly don't have any cons except they don't really invest in continuing education like they used to. Especially for external certifications. They also made pretty big changes to the downside for health benefits at the beginning of the year.

4.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Coworkers are the kindest, most intelligent people I've ever worked with. They are always willing to collaborate with existing teammates and to teach new hires. Mid-level management and directors are good people who care about their teams. Work/life balance is well-maintained and they are extremely flexible with WFH needs. Benefits are decent, and they actively encourage social events. Flex-Fridays mean most people WFH those days. nCino experience and certifications are coveted by Financial Institutions, and look great on resumes.

Cons

Pay is really low compared to other companies, and customers (banks) often recruit employees from nCino for 1.5 - 2x the salary. High-deductible insurance used to be provided for employees and their families, with the entire deductible covered via company-provided HSA contribution. This went away last year, which effectively cut pay for employees $2000 - $8000 depending on single/family insurance. Social culture and perks of being in-office are slowly fading away since the last CEO retired. Used to have happy hour on Fridays in Bitty & Beau's coffee shop on premises, and even the CEO would hang out with the troops. Used to have food trucks on-site often during the week. Used to have spontaneous Nerf-gun fights throughout the week, and the atmosphere was a lot more fun.

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