springbig checks every box you look for in a career choice - Customer Success Manager springbig Employee Review

5.0
Jun 29, 2021
Recommend
CEO approval
Business Outlook

Pros

There are not many companies this size that you can walk into ANY executives office, including the CEO and discuss strategy, ideas, successes, challenges or even just chat. Truly an amazing culture that's been built here and is continuing to grow. Springbig cares about their employees and just as equally important their customers. They provide the resources we need as Customer Success Managers to provide our clients the best possible service and continued success.

Cons

Springbig has growing pains as any other startup does. These challenges are openly discussed throughout the company in an effort to overcome them in every way we can across all departments.

Explore other reviews about springbig

5.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Completely remote Easy to be heard Ideas are valued Good work pays off Fast paced

Cons

None at the moment to be honest

1.0
Nov 25, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Sadly, none at the moment

Cons

Leadership & Culture: Leadership lacks alignment, which creates confusion around priorities and expectations. Frequent shifts in strategy without clear communication. Decision-making often feels reactive rather than thoughtful or data-driven. Insecurity at the top trickles down and impacts morale. Culture struggles with transparency and trust. Communication & Structure: Cross-department communication is inconsistent and can be siloed. Feedback is not always welcomed, even when intended to help the business. Important information doesn’t flow smoothly, causing repeated misunderstandings. Teams are sometimes blamed for issues caused by unclear direction. Workload & Expectations: Workload can be heavy due to constant pivots and shifting SLAs. Goals and KPIs change frequently, which makes it difficult to measure success. Lack of standardization across processes leads to inefficiency. Limited support given for new initiatives despite high expectations. Career Growth & Support: Career development is inconsistent and not always based on performance. Leadership changes can stall or reverse career progress. Recognition largely depends on which department you sit in or who your direct leader is. Onboarding for internal roles and promotions lacks structure. General Environment: Internal morale can be low due to uncertainty and inconsistent communication. Changes happen quickly, often without sufficient explanation or resources. Teams are spread thin, making collaboration challenging. Employee concerns are acknowledged but not meaningfully addressed.

4
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