Find another job - Repair Technician uBreakiFix Employee Review

1.0
Nov 23, 2016
Recommend
CEO approval
Business Outlook

Pros

The only plus side to this company is that you get to work on electronic devices from different backgrounds and you learn different skills that will carry with you to other jobs.

Cons

The owner of the Orland Park location has no technology background and has no understanding of how things work, offers a horrible pay schedule and work week (work week starts on Wednesday and ends on Tuesday the following week and you get paid every 15th and 30th). High stress because of the owner who has no clue and customer who complain every day. The owner at the Ubreakifix location would be little her employees and act as if no one knew what they were doing, and she would instruct her employees to rip people off. Our company policy said that if a device was not broken and if we repair a device but the device broke while being repair than we would replace the device at no cost to the customer but that did not happen (owner cheated the customers out of their devices being replace). The owner at the Orland Park location cannot grasp the thought that people do not want to work every day while others get to enjoy their weekend off. The company policy states this: Pay Rate: $9/hr for training; $10/hr thereafter; with salary Increases every 6 Months however the owner at the Orland Park location was to cheap and did not give anyone raises until a year had passed by that time all the good employees were either gone or leaving. If you want to work in an environment where the owner of this Ubreakifix location will be little you, make you work every day, give you tons of stress because she has no idea how to work a computer, cheat you any and every way out of your money than this is the place for you but if you have respect for yourself and others apply elsewhere.

Explore other reviews about uBreakiFix

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company, super nice owners at my franchise location

Cons

Hours can be long and OT can be expected at times

1.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Absolutely none. This location operates as a severe compliance and legal liability to the Asurion/uBreakiFix brand.

Cons

A deep dive into the operational practices of this store reveals a calculated environment of systemic exploitation, digital fraud, and intentional security manipulation that should deeply concern corporate leadership and legal counsel: • Systemic Credential Fraud: Management actively operates off-the-books labor. New hires are forced to perform live customer intake and technical work orders directly under the Lead Technician’s active digital credentials. This creates falsified labor reporting, compromises data integrity, and violates corporate cybersecurity protocols. • Gated HR Exploitation: Management intentionally delays issuing official employee IDs and logins. Because the corporate HR portal is strictly gated behind an active employee ID requirement, terminated workers are systematically blocked from accessing corporate HR channels to report wage theft or poor treatment. • Intentional Security Camera Tampering: The store lobby camera operates with a deliberately falsified time-and-date stamp and failure to record. This creates intentional visual blind spots. Management utilizes these dead zones to execute off-the-books terminations, ensuring no objective digital timeline exists to protect the worker or verify the company's liability. • Targeted Exploitation: Hiring practices appear heavily focused on targeting bilingual and minority applicants under the predatory assumption that they lack the resources or systemic literacy to navigate corporate compliance or defend their labor rights. • Attempted Wage Theft: Training hours are treated as optional compensation. Upon terminating a worker before system onboarding is complete, management explicitly states they will "try" to secure payment, flatly violating federal Department of Labor mandates until threatened with direct federal escalation.

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