Pros
Call center leaders do their best to help where they can.
Cons
When I was hired I was told we would "occasionally" be asked to do mandatory overtime but not to worry because it would never be too much. Then in December of 2023 - they started requiring mandatory overtime every single day of the week. This has not stopped for 7 months. Rather than staffing appropriately, leaders think it makes more sense to require all employees to do overtime every single day without an opt out option. We are constantly told that it's going to stop, only for them to announce every single month that it's continuing, and even increasing the amount of required overtime hours. They brought in millions of clients in past year and have barely hired anyone to compensate. Leaders have also done nothing to compensate other than a "thanks for all you do!!! :)!" . Oh and if you think you're going to work really hard in the call center and get another position, you'll need to wait 18 months to leave the call center prison, no exceptions. You're also ineligible for promotion in your first 12 months, no exceptions.