Is Empower a good company to work for?

Empower has an overall rating of 3.8 out of 5, based on over 2,524 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 71% of employees would recommend working at Empower to a friend and 70% have a positive outlook for the business. The best reviews about Empower have been left by employees working as Vice President , Senior Relationship Manager and Director .

Does Empower pay their employees well?

According to anonymously submitted Glassdoor reviews, Empower employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Empower. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Empower?

71% of Empower employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Empower 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Empower?

Software Developer (58) , Retirement Representative (57) , Customer Service Representative (55) , Retirement Consultant (46) , Manager (42) , Retirement Specialist (36) , Senior Software Engineer (33) , Software Engineer (33) , Director (31) , Specialist (31) , Senior Retirement Consultant (30) , Associate Specialist (29) , Client Services Manager (29) , Relationship Manager (29) , Analyst (26)

What are the pros of working at Empower according to real employee reviews?

"Benefits are good and not overly expensive." ((in 257 reviews)); "Good work life balance and few teams are really good" ((in 135 reviews)); "Great experience and culture." ((in 125 reviews)); "Great people within the company and enjoy spending time with each other outside of work." ((in 124 reviews)); "Pay is good and competetive" ((in 110 reviews))

What are the cons of working at Empower according to real employee reviews?

"No training manual either" ((in 35 reviews)); "Upper management seems disorganized and out of touch." ((in 24 reviews)); "Long hours (for my role)" ((in 20 reviews)); "some very old technologies" ((in 13 reviews)); "Lack of diversity" ((in 6 reviews))

What are employees saying about Empower layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Empower layoffs and their outlook for job security at Empower in 2026.

What Empower locations have received the highest employee ratings?

Dubuque , Philadelphia , Miami , Phoenix , Orlando , Kansas City , Dallas , Washington , Boston , Hartford

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Empower

Empower reviews

3.8

71% would recommend to a friend

(2,419 total reviews)

Edmund F. Murphy III

79% approve of CEO

70% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.9

Culture & values

3.8

Work/Life balance

3.6

Compensation and benefits

3.6

Career opportunities

3.5

Senior management

Empower has an employee rating of 3.8 out of 5 stars, based on 2,419 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Empower employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

5.0

Jun 5, 2026

Friendly environment, but call center focus is heavy

Associate financial advisor

Recommend

CEO approval

Business Outlook

Pros

Good friendly environment. Overall good place to work.

Cons

Pretty call center focused and heavy.

4.0

Jun 3, 2026

Nice colleagues, but average pay

Senior data analyst

Recommend

CEO approval

Business Outlook

Pros

Everyone who works here is generally nice and helpful

Cons

Pay is very average and could be better

2.0

Jun 2, 2026

Layoffs and offshoring

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Schedule flexibility, work from home, time off

Cons

Despite constantly having successfull profits the company has been reorganizing and conducting layoffs due to the push for ai and offshoring more and more work to India. Work for my department has slowed to a crawl which leads me to believe I will face a layoff sometime soon.

Viewing 4 - 6 of 2,419 Reviews

Jobs at Empower

Financial Customer Service Professional

Bilingual Financial Customer Service Representative (Albuquerque)

Bilingual Financial Customer Service Representative (Phoenix)

Bilingual Financial Customer Service Representative (El Paso)

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Empower

Empower reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Friendly environment, but call center focus is heavy

Nice colleagues, but average pay

Layoffs and offshoring

Jobs at Empower

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