Is Empower a good company to work for?

Empower has an overall rating of 3.8 out of 5, based on over 2,531 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 71% of employees would recommend working at Empower to a friend and 69% have a positive outlook for the business. The best reviews about Empower have been left by employees working as Vice President , Senior Relationship Manager and Director .

Does Empower pay their employees well?

According to anonymously submitted Glassdoor reviews, Empower employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Empower. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Empower?

71% of Empower employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Empower 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Empower?

Software Developer (58) , Retirement Representative (57) , Customer Service Representative (55) , Retirement Consultant (46) , Manager (42) , Retirement Specialist (36) , Software Engineer (34) , Senior Software Engineer (33) , Director (31) , Specialist (31) , Associate Specialist (30) , Senior Retirement Consultant (30) , Client Services Manager (29) , Relationship Manager (29) , Analyst (26)

What are the pros of working at Empower according to real employee reviews?

"The benefits regarding match and healthcare are good and comprehensive." ((in 283 reviews)); "Work life balance is great" ((in 141 reviews)); "Great experience and culture." ((in 127 reviews)); "Great people within the company and enjoy spending time with each other outside of work." ((in 126 reviews)); "Pay is good and competetive" ((in 107 reviews))

What are the cons of working at Empower according to real employee reviews?

"If your manager is bad you won’t like it" ((in 56 reviews)); "No training whatsoever" ((in 44 reviews)); "Upper management does not care about the workers." ((in 29 reviews)); "Long hours (for my role)" ((in 20 reviews)); "some very old technologies" ((in 14 reviews))

What are employees saying about Empower layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Empower layoffs and their outlook for job security at Empower in 2026.

What are the top reviewed Empower locations?

Denver , Greenwood Village , Greenwood Village , Overland Park , Milwaukee , Boston , Andover , Hartford , Englewood , New York , Houston , Colorado Springs , Los Angeles , Scranton , Dallas , Kansas City , Phoenix , Charlotte , Atlanta , Washington , Philadelphia , Kansas City , Dubuque , Miami , Orlando , Newark , Somerset , Detroit , Austin , Chicago

Empower reviews

3.8

71% would recommend to a friend

(2,426 total reviews)

Edmund F. Murphy III

79% approve of CEO

69% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,426 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Empower has an employee rating of 3.8 out of 5 stars, based on 2,426 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Empower employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

2K reviews

3.0

Oct 3, 2025

Decent career starter

Retirement specialist

Recommend

CEO approval

Business Outlook

Pros

There are opportunities for growth

Cons

Call volume is back to back with will time in between calls.

Empower Response

8mo

Thank you for your feedback. We’re glad to hear you see opportunities for growth within Empower. We also recognize that high call volumes can be demanding, and we’re continually reviewing staffing and workflow processes to better support our customer service teams.

4.0

Oct 3, 2025

Empower is trying

Sr manager - sales

Recommend

CEO approval

Business Outlook

Pros

Good Culture, flat reporting structure, good benefits

Cons

Minimal work/life balance, constant changes with little communication, becoming cliquey.

Empower Response

8mo

Thank you for your positive feedback. We’re glad you value our culture and benefits. We appreciate your insights on communication and representation and remain focused on enhancing transparency and inclusion throughout our organization.

1.0

Oct 1, 2025

HATE IT

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

still trying to find one.

Cons

truly awful place to work

Empower Response

8mo

We’re sorry to hear that your experience did not meet your expectations. We take concerns about management and process oversight seriously and are own our practices to ensure fairness, accountability, and a positive work environment for all employees. We encourage all associate to reach out to HR when necessary.

Viewing 139 - 141 of 2,426 Reviews

Jobs at Empower

Bilingual Financial Customer Service Representative (El Paso)

Bilingual Financial Customer Service Representative (Las Vegas)

Financial Customer Service Professional - Las Vegas Remote

Retirement Plan Advisor- Scranton/PA

Bilingual Financial Customer Service Representative (Albuquerque)

Empower

Empower reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Decent career starter

Empower is trying

HATE IT

Jobs at Empower

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