Empower reviews

There is a huge, huge disconnect between management and employees. I’ve had a total of 2 one-on-ones since being employed since August. Support system once you get on the phones seems rather weak; they encourage the use of Group Chat but even that results in wrong information. Asking your team lead for an answer to a question will net you an answer hours later. Some items we were taught in training turned out to be wrong. Aside from little support, the work itself is dull and monotonous. Most of your day is spent struggling with assisting participants on the website as monotony ensues. Some representatives take 20 calls/day and others take 50/day - it ultimately depends on who your manager is and what gate(s) you get put on. Per the guidelines here, if a participant does become verbally abusive, we are not to release the call and rather try to quell the participant and get them over to a supervisor. This method can take a toll on mental health, which Empower offers no support for. Your metrics are constantly measured. You’re also looked down upon if you call in sick. Beware of this, as you are encouraged in one place to call in sick if need, but on the floor it will count against and it will hinder your ability to move up (yes, even one call out).

Ruthless and vicious place to work for. They just fired SIX managers within a hour notice. That's SIX managers, no special reason, they're not downsizing; actually they're growing. During the meeting they say it's because they're building new teams. Of those six managers, most of them been with the company for more than 15 YEARS! No warning, no chance to transition to other departments, just fired within an hour of the meeting. If you want to work in a place that have no sense of loyalty to your sense of commitment to them, then Great-West is the place to be. Otherwise stay away!