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      Empower

      Engaged Employer

      Empower reviews

      3.8

      71% would recommend to a friend

      (2,419 total reviews)
      avatar

      Edmund F. Murphy III

      79% approve of CEO

      70% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.6

      Compensation and benefits

      3.6

      Career opportunities

      3.5

      Senior management

      Empower has an employee rating of 3.8 out of 5 stars, based on 2,419 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Empower employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      2.0
      May 6, 2026

      Great benefits and culture, but leadership needs improvement

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great employee benefits and 401k. Good culture and great people to work with.

      Cons

      Inconsistent leadership with gaps in management and team building skills. Lack of clear, communicated team roadmap. Decisions questioned by some some leaders in a demeaning way and often unresponsive when providing data and clarity to back decisions.

      3.0
      May 6, 2026

      Great management in a challenging call center environment

      Premier services associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote position and my manager was good.

      Cons

      It is a call center environment and metrics are strict. During tax season I couldn't even get up to use the restroom between calls and the callers were often rude. Training did not prepare me for the actual calls. Lots of complex issues so you will have to learn along the way.

      Viewing 19 - 21 of 2,419 Reviews
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      ReviewsEmpower reviews

      Glassdoor has 2,524 Empower reviews submitted anonymously by Empower employees. Read employee reviews and ratings on Glassdoor to decide if Empower is right for you.