Empower reviews

Been in the call center a few years, been slowly going downhill. Management doesn't care about those who do the work and get the stats right. They only care about the couple of girls who flirt with them all day rather then helping clear the queues. One girl just got hired she had been on disability from her old job because she was drinking and got injured they seem to love her because she flirts with them. Seems a bit fishy to me that she gets away with what she does. Pay is very unfair and new hires are hired on with less experience and paid higher than older employees. They use old technology and can't get with the times totally unorganized. Benefits are also not good.

Has become your typical large, silo type company and culture. Unless you are absolutely brilliant (rare) or cozy up and schmooze and whine to the right people you basically get lost in the shuffle and forgotten. They are now shipping jobs to India as well so have become 'that' company and bottom line is clearly more important than employees and morale. Makes internal movement and aspirations tough now as well.