Epic reviews

3.3

52% would recommend to a friend

(6,059 total reviews)
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Judith R. Faulkner

69% approve of CEO

75% positive business outlook

Epic has an employee rating of 3.3 out of 5 stars, based on 6,059 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Epic employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Mar 16, 2011
Recommend
CEO approval
Business Outlook

Pros

-I met some people who are life long friends -Traveled south in the winter

Cons

-Promoted work/life balance does not exist and you will be told you are not as "dedicated" in the event you contract H1N1 or want to put your family first. -They hire very young but sometimes it feels more like high school (or middle school.) There is a bell when the staff meeting starts and the soda machine in the food court is only on during certain hours. -Travel in the IS role is expected. What you won't be told when being told how cool travel is that your Monday and Thursday nights will be traveling. On a "normal" night (with no delays) don't expect to walk into your house on Thursday any earlier than about 9:30pm and if you're delayed and don't get in until 2:00am, you still have to be at your 8:00am meetings! (And forget about lunch breaks on Fridays.. your schedule will be booked solid all day.) -The managment structure is a joke. You often have a 23 yr-old TL who's been there a year "supervising" someone who's been there longer and sometimes 10 years older than them. Good feedback is few and far between and quite superficial. The only thing anyone is focusing on is what you're doing wrong. (Or not how someone who matters would do it.) -They say they never fire anyone. They do it all the time. Just in a passive aggressive way and then call it a mutual agreement. Sometimes its because a customer complains but its usually if your TL doesn't like you or if you don't conform to their way of thinking or doing things. -New hires are brainwashed into believing it's the best software available. It's not. There is a lot of needed functionality but they are so busy working on the big bells and whistles to gets the sale that they have overlooked a lot of the basic things that are needed. Then implementers are left to answer all the "Why can't it do this?" questions. -Developers and TS do not like IS coming to them with needed functionality. You will get a condescending response by someone who has never set foot into a hospital and has no clue why the customer is asking. Then again, IS gets to go back and deliver the good news to the customer. -The non-compete is ridiculous and will leave you unemployeed and uninsured when you leave. It is for a full year and you cannot work for competitors (understandable,) clients or consult. Unless you change industries, or don't care about screwing over a new employer to hire you for a few months, you're pretty much left hung out to dry. (And they don't care one bit what happens to you once you're gone.) -You are required to live within 50 miles of Madison, even when you're traveling all the time. Madison is great for new grads but is horrible for people in their 30's. It's ok in the summer because there are things to do outside. But other than the Children's Museum, there is nothing to do for families. -Madison is very liberal and strange.... no one should be required to live there against their will.

1.0
Jan 24, 2012
Recommend
CEO approval
Business Outlook

Pros

Benefits are excellent - never saw a bill for health or dental visits Good food - caters to all dietary needs and ethnicities Physical workplace is nice - lots of open spaces and windows Underground parking - no scraping windows in the winter Epic certification is highly regarded, and Epic is a great company to have on your resume

Cons

If you like having three miserable full-time jobs at once, this is the place for you. Job #1 - training classes of 30-35 people every week. The classes are a mix of computer folks with no healthcare experience, healthcare pros with no EMR experience, and consultants fresh out of college with no knowledge of either. They will be from lots of different organizations, all with different needs, and will compete with each other to control the classroom with innocuous questions. If, as a trainer, you don't answer all their questions, you will get bad reviews. If you do answer all their questions, you'll get bad reviews from others in class who think you're catering to the questions. Did I mention that you have to train people on text-based programming, people who've probably never used it before, and then keep them from crying when they get frustrated because their bosses want them to get certified in eight weeks (which is WAY too short to understand Epic software)? Job #1A - training internal classes of anywhere from 20-100 new employees. These are kids just out of college, who are used to Facebooking/texting/sleeping in class and don't care about knowing anything, unless they think they can show you up. Their reviews also count against you, even though they have no idea what the standard is that they're supposed to be using. Job #2 - designing lesson plans, E-Learning lessons, and/or other educational materials. These will be minutely dissected by a team of writers, QA'ers, and other trainers. Furthermore, if someone along that chain doesn't think you got it perfect the first time, they'll tell your TL and get you on the naughty list. Job #3 - grading papers and reviewing tests. You get to be a grad assistant! You get to deal with perfectionists who demand to know why they only got a 99% on a certification exam, or conduct reviews over the phone with the consultant who has failed a test three times, doing worse each time, and practically begs you for answers. It's fun! Oh yeah, Job #4 - you may be lucky enough to be a consulting trainer, which means in addition to doing ALL of the jobs above, you'll be on the road every few weeks to help customers set up their training programs. I didn't do that very much, so I can't speak to how that goes very accurately.

1.0
Apr 26, 2011
Recommend
CEO approval
Business Outlook

Pros

The Pros only apply to fresh grads: 1) They hire ANY major. So if you're a music major looking for an industry break, this is the place to apply to 2) Average to above average starting salary for fresh grads (Not so for those with work experience) 3) University type environment and peer group. The first month or so is classes, exams etc. It would be like you never left college. 4) The art, decor etc., if that's your thing

Cons

Most of the cons of working here have been highlighted pretty well in previous reviews (Poor work-life balance, no growth etc.) and I agree that all of them exist. I want to highlight a few points for people with post-grad degrees and/or industry experience. 1) This is NOT a project management position. You are more accurately an implementer who installs and configures the Epic software for a client. You will not learn management skills here, only how to work on a database coded in an ancient software language. It's entry level IT work 2) The salary is capped at a certain level and the upper end does not compare with the average salary for project managers or MBA's 3) If you have an advanced degree and/or have healthcare or other industry experience, I would advise you to reconsider taking up this position unless you are in desperate need of employment. Your co-hires will be newly minted college grads with little or no perspective on work or anything related to healthcare. Not to mention your boss (Team lead) will be someone with a year or two of (total) work experience. 4) There is no formal growth path. A majority of new hires work here en-route to grad school/JD/MD. So this may not be a problem for them, but it can be for someone who wants to carve out a career 5) There is a non-compete which will further hamper your industry exit options 6) People talk about the 'smart' co-workers they met here. In my opinion I think the intelligence level was strictly average to above average (for project managers/implementers). I would recommend this place to you if you are graduating from college and need a few years to work out what you want to eventually do with your life. For someone with perspective, work experience/advanced degree or ambition, this place will just not cut it.

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