Epic Customer Service, Systems Integrator reviews

3.3

65% would recommend to a friend

(88 total reviews)
avatar

Judith R. Faulkner

89% approve of CEO

92% positive business outlook

Customer Service, Systems Integrator employees have rated Epic with 3.3 out of 5 stars, based on 88 company reviews on Glassdoor. This indicates that most Customer Service, Systems Integrator professionals have a good working experience there. Epic is rated in line with the average (within 1 standard deviation) by Customer Service, Systems Integrator professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

88 reviews
3.0
Sep 12, 2025
Recommend
CEO approval
Business Outlook

Pros

- Feedback-oriented culture provides avenues to both give and receive feedback. - Job security - A lot of growth opportunities - both in terms of acquiring knowledge/skills as well as advancing in role/responsibility - Good benefits (salary, stock options)

Cons

- Steep learning curve! You'll get real responsibility quickly, but the first year will be a constant challenge as you get oriented in fundamental knowledge. - High risk for burnout. Your experience may vary based on project/role assignments, but it's not uncommon for people to be overstaffed (e.g. staffed 10 hours to a project that realistically requires significantly more time to do a satisfactory job). - Minimal WFH flexibility and relatively low PTO/paid holidays for first two years.

4.0
Jul 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Fast Paced Environment Market Lead in EHRs Lots of Opportunity for Social Growth Can Grow Quickly in Your Role Guaranteed Stability - No Layoffs Etc.

Cons

Company Culture Expected Hours Are Often > 45 Hours / Week No Overtime

3.0
Jun 17, 2025
Recommend
CEO approval
Business Outlook

Pros

People are great, buildings are fun and festive, campus is beautiful, offices instead of cubicles, food is a great perk, pay is great

Cons

Long hours, stressful work, expected to work 40+ hours a week or else they’ll give you more work, virtually no career growth opportunities

Viewing 13 - 15 of 88 Reviews

Glassdoor has 6,361 Epic reviews submitted anonymously by Epic employees. Read employee reviews and ratings on Glassdoor to decide if Epic is right for you.