Is Epsilon a good company to work for as a Client Support Analyst?

Client Support Analyst professionals working at Epsilon have rated their employer with 3.3 out of 5 stars in 56 Glassdoor reviews. This is a lower than average score with the overall rating of Epsilon employees being 3.6 out of 5 stars. Search open Client Support Analyst Jobs at Epsilon now and start preparing for your job interview by browsing frequently asked Client Support Analyst interview questions at Epsilon .

Does Epsilon pay Client Support Analyst employees well?

Client Support Analyst professionals rate their compensation and benefits at Epsilon with 3.3 out of 5 stars based on 56 anonymously submitted employee reviews. This is 3.1% better than the company average rating for salary and benefits. Find out more about Client Support Analyst salaries at Epsilon.

What are the top reviewed jobs at Epsilon?

Senior Software Engineer (103) , Business Systems Analyst (98) , Software Engineer (84) , Director (62) , Project Manager (47) , Account Manager (46) , Senior Business Systems Analyst (45) , Account Executive (41) , Manager (36) , Software Developer (35) , Senior Developer (29) , Senior Data Analyst (27) , Associate Software Engineer (26) , Business Analyst (26) , Campaign Analyst (25)

What are the pros of working at Epsilon according to real employee reviews?

"• Work/life balance was good 90% of the time; other people on the team weren't so lucky" ((in 483 reviews)); "The people at Epsilon are great and are really open to helping you grow and develop as an individual." ((in 253 reviews)); "Good benefits and a stable company." ((in 185 reviews)); "Good company and work culture" ((in 135 reviews)); "Flexible working hours and work from home opportunities" ((in 111 reviews))

What are the cons of working at Epsilon according to real employee reviews?

"There is no accountability for poor management." ((in 129 reviews)); "Low pay and very little base raises" ((in 100 reviews)); "Low salary and hard to get promotion" ((in 94 reviews)); "Bad managers continue to be rewarded." ((in 76 reviews)); "Senior leadership sometimes lack a realistic point of view and teams needs to over compensate." ((in 68 reviews))

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Epsilon Client Support Analyst reviews

3.3

60% would recommend to a friend

(56 total reviews)

Sean Reardon

100% approve of CEO

59% positive business outlook

Ratings by category

3.7

Career opportunities

3.6

Culture & values

3.5

Work/Life balance

3.4

Diversity & inclusion

3.3

Senior management

3.3

Compensation and benefits

Client Support Analyst employees have rated Epsilon with 3.3 out of 5 stars, based on 56 company reviews on Glassdoor. This indicates that most Client Support Analyst professionals have a good working experience there. Epsilon is rated in line with the average (within 1 standard deviation) by Client Support Analyst professionals compared to other employers within the Media & Communication industry (3.5 stars).

Ratings by demographic groups

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Reviews by job title

56 reviews

1.0

Feb 2, 2023

Very bad culture

Account manager

Recommend

CEO approval

Business Outlook

Pros

None about the company sigh

Cons

It’s really very bad the overall culture

3.0

Dec 5, 2022

Good team members, reduction in force affected many

Account manager

Recommend

CEO approval

Business Outlook

Pros

I had a great team and worked from home

Cons

Unexpected layoffs, employee paid benefits, no room for growth

5.0

Aug 24, 2022

Breathe of Fresh Air

Account manager

Recommend

CEO approval

Business Outlook

Pros

Has been such a relief ever since I started working here and now over a year later I can confirm I'm just as content. I am challenged in an efficient way while also given the space to be curious. I take pride in the fact that my team is full of intelligent, hard-working individuals who push you to be an expert in your own right. I've been learning and growing so much and don't get bored. That doesn't even include how grateful I am to work remotely, go into a great office as I choose, have "flex time off" while still being given opportunities to meet and bond with co-workers in person. Benefits have also been wonderful. Promotions within the company happen all the time which I also appreciate and know that I have a pathway if I choose to stay.

Cons

I do wish I saw more of a variety demographically. The type of entry-level college hires I see are definitely a noticeable pattern. Outside of that, I also notice frequent turn-over but with so many employees I feel that is natural. I know plenty of people who have been here for 10+ years and still enjoy it.

Viewing 19 - 21 of 56 Reviews

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Business Systems Analyst

Financial Systems Analyst

Financial Systems Analyst

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Epsilon Client Support Analyst reviews

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Very bad culture

Good team members, reduction in force affected many

Breathe of Fresh Air

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